What type of metal do you use?
When should I receive my order?
- Orders are processed and mailed out within 24-48 hours Monday through Friday. We typically do not ship on Saturdays and Sundays.
- Shipping times are determined via USPS Priority Mail. Orders typically arrive within 7-14 business days. Local orders (Louisville, KY) typically arrive within 3-5 days. All shipments receive tracking information.
What is your exchange, return and refund policy?
- Customer satisfaction and service is a top priority!
- If you would like to return your item(s), please include your sales receipt and mail back within 7 days after receiving your order. The items must be returned unworn and in original packaging to receive a refund (less shipping costs). Shipping costs are non refundable, unless the item arrived damaged or you received an incorrect item.
- If you would like to exchange your item(s), please e-mail info@mellegem.com to begin the process. The item must be returned unworn and in original packaging to qualify for an exchange. Please include your sales receipt and mail back within 7 days after receiving your order. Shipping costs are non refundable.
Where do you purchase your materials?
- Melle Gem intentionally purchases the majority of materials from local and/or USA made suppliers.
Do you have a warranty policy?
- There is no warranty on MELLE GEM jewelry, as is a standard practice with jewelry businesses. However, please contact us at info@mellegem.com if you have any concerns or questions.
Do you offer custom jewelry?
- We do not offer custom jewelry at this time.
How do I care for my jewelry?
- Nothing lasts forever but we can extend the life with care! For all jewelry, we recommend that you never shower, swim or exercise in your jewelry. Avoid direct contact with perfumes, alcohol, cosmetics and household chemicals which can also cause damage. Store jewelry separately in small boxes or a jewelry box to prevent scratches.
- Sterling silver will naturally tarnish. Between wearings, we recommend placing your silver jewelry in a tarnish resistant pouch, lined box or velvet pouch. We recommend gently cleaning tarnished silver with a jewelry polishing cloth.
- Gold filled is far more durable than gold plated, which is why we prefer to use it. To keep the luster as long as possible, we recommend wiping with a damp cotton ball or microfiber cloth after every wearing to remove any soil and smudges. Make sure your hands are free from lotions and make up before touching your jewelry and apply hairspray and make-up before putting on jewelry.
Why do you use semi-precious stones?
- I have always enjoyed working with semi-precious stones and learning about them. They make me feel good!
- I prefer gemstones because they have specific properties and qualities. In many cultures, gemstones are thought to promote and foster energy, confidence, creativity, happiness, joy and mindfulness.
How do you pronounce Melle?
- Melle Is pronounced as “Melly” (like jelly) and is a blend of the name Mary Ellen.
Why are certain jewelry designs limited or in short supply?
Due to the nature of semi-precious stones, quantities and supplies are often limited or in small supply. Every item at Melle Gem is hand selected and each unique piece is created - one at a time. New designs will be added on a continual basis.